Monday, September 26, 2016

Tech Support: Default Gateway Issue in Windows 7

Default Gateway Issue in Windows 7

Hi,
 
I was looking for some help please with my internet connection keep dis-connecting.
 
I am pretty sure the issue is with my laptop and not the router after checking a lot of forums on this issue, but never actually finding any answers.
 
Basically, I have an XBOX 360, a Windows Vista laptop, a Windows 7 laptop, a Nintendo 3DS console and a smart phone which all connect to the wireless internet in my house.
All of these works absolutely fine on the internet, except the Windows 7 laptop,
which keeps losing its connection.
When I right-click the connection in the system tray and troubleshoot the problem, it always fixes it and tells me the problem was with the default gateway.
The fix is only temporary though.
 
After searching several forums, I can see a lot of people on Windows 7 seem to be getting this issue.
 
The Windows 7 laptop is a Lenovo G560, it has Windows 7 Home Premium installed and the wireless NIC is a Broadcom 802.11n.
 
The router is a Netgear one from Orange, my internet provider.
 
Things I have tried –
I have logged the problem with Orange several times over the course of about 6 months.
I originally thought it was an issue with the phone line as it seemed my connection always went out when it was raining.
Im pretty sure this was a coincidence though
and since realising it may be the laptop, have tested this theory and the other devices connected to the internet are always fine whatever the weather.
Orange can do no more.
I have tried assigning a static IP address.
Didn’t make a difference.
I have tried uninstalling the NIC driver and have Windows re-find one.
Didn’t make a difference.
I went to the properties of the wireless connection in the advanced section and removed the tick on the metric bit and input number 1 and then did the same for the LAN and gave it number 9999.
I read this on another forum and apparently it worked
for them.
Didn’t make a difference Tried my laptop at a friends house on their wireless.
Didn’t have any problems at all.
Tried my old router (which was a Siemens one from Orange).
Had the same problems.
 
I now don’t know what to do? Is there anything else I can try please?

Anwsers to the Problem Default Gateway Issue in Windows 7

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