CD/DVD drive is no longer working in Windows 8
It's a brand new laptop Acer Aspire e1-531-4694, I haven't had it for even a month yet, and somehow the CD/DVD drive has stopped working.
Some googling has led me to believe that my installing of iTunes is what caused the problem (I know the drive worked originally, since I had installed QuickBooks from a CD earlier), but uninstalling iTunes did nothing.
Uninstalling the drive didn't help,
and apparently there isn't any driver software that needs to be updated.
When I look at the Device Manager, it give me this: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.
I've looked for some help with code 19, but the only things I've found are XP and 7 tutorials, and while some of them seem applicable, I'm not sure I want to be blindly poking at bits that I'm not sure I could fix if I did something wrong.
I would really rather not press the reset button on my computer, since during my searching, I've come across several people who've said that didn't even fix the problem for them. I'm not usually a big PC person, so any help you can give me would be fantastic.
Thanks in advance!
Anwsers to the Problem CD/DVD drive is no longer working in Windows 8
Manually editing the Windows registry
Caution: Unless you an advanced PC user, please do not edit the Windows registry manually.
Because of this risk, we highly recommend using a trusted registry cleaner such as SmartPCFixer Using a registry cleaner automates the process of finding invalid registry entries, missing file references (like the one causing your MACHINE_CHECK_EXCEPTION error), and broken links within the registry. A backup is automatically created before each scan, with the ability to undo any changes in a single click, protecting you against the possibility of PC damage. The best part is that repairing registry errors can also dramatically improve system speed and performance.
- Click the Start button.
- Type "command" in the search box... DO NOT hit ENTER yet!
- While holding CTRL-Shift on your keyboard, hit ENTER.
- You will be prompted with a permission dialog box.
- Click Yes.
- A black box will open with a blinking cursor.
- Type "regedit" and hit ENTER.
- In the Registry Editor, select the Error 0x9C-related key (eg. Windows Operating System) you want to back up.
- From the File menu, choose Export.
- In the Save In list, select the folder where you want to save the Windows Operating System backup key.
- In the File Name box, type a name for your backup file, such as "Windows Operating System Backup".
- In the Export Range box, be sure that "Selected branch" is selected.
- Click Save.
- The file is then saved with a .reg file extension.
- You now have a backup of your MACHINE_CHECK_EXCEPTION-related registry entry.
The next steps in manually editing your registry will not be discussed in this article due to the high risk of damaging your system. If you would like to learn more about manual registry editing, please see the links below.
Another Safe way to Fix the Problem: CD/DVD drive is no longer working in Windows 8:
How to Fix CD/DVD drive is no longer working in Windows 8 with SmartPCFixer?
1. Download Error Fixer . Install it on your system. Click Scan, and it will perform a scan for your computer. The errors will be shown in the list.
2. After the scan is done, you can see the errors and problems need to be repaired. Click Fix All.
3. When the Fixing part is finished, your computer has been speeded up and the errors have been removed
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