Thursday, August 25, 2016

How Can You Fix - Broken laptop keyboard on Windows resume loader screen (no ps/2 port)?

Broken laptop keyboard on Windows resume loader screen (no ps/2 port)

This problem is similar to one that has come up before in this thread http://answers.microsoft.com/en-us/windows/forum/windows_7-system/problem-using-keyboard-with-windows-resume-loader/ef93a984-8750-47b5-a354-cce3c5cac2c5?page=1 but unfortunately none
of the fixes there are working for me.

The solution that worked for the poster in that thread was using a PS/2 keyboard, but as I am using a laptop I do not have a PS/2 port.
I have just bought a USB keyboard but that does not work either (lights up with num lock/caps lock keys but otherwise no
functionality).

The specifics: The screen I am on is the 'Windows Resume Loader' page.
It says the 'last attempt to resume the system from its previous location failed.
Attempt to resume again? (use the arrow keys to highlight your choice).' The options I have are 'continue
system resume' and 'delete restoration data and continue to system boot menu'.
But the problem here is that my keyboard has lost all functionality.
I can not select anything.
I can not even boot into a system diagnostic screen or the bios using the function
keys when my computer first boots up.

So basically I'm completely stuck.
My computer did not come with a restoration cd either, but I doubt I would even be able to boot into that because none of the keys work.
If I could just get round this screen I am sure the usb keyboard would work and I would
be fine.
Please help! Thanks :D

Keys to the Problem Broken laptop keyboard on Windows resume loader screen (no ps/2 port)

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  5. Select the optional updates that you want, and then click Install. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

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